Grievance Redressal Policy
Last Updated: May 16, 2026
MyBookTrip.shop, operated by Universal Tickets LLC, is committed to providing fair, transparent, and responsive service. We take all complaints and grievances seriously and have established this formal Grievance Redressal Policy to ensure that every concern is addressed promptly and fairly.
Designated Grievance Officer
In accordance with best practices and regulatory requirements, we have appointed a dedicated Grievance Redressal Officer:
- Name: Mr. David Thompson
- Designation: Chief Compliance Officer, Universal Tickets LLC
- Email: grievance@mybooktrip.shop
- Phone: +1 888 890-7165 (ask for Grievance Department)
- Mailing Address: 608 Harvest Wy, Toms River, NJ 08755, USA
- Working Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
3-Tier Grievance Escalation Process
We have established a structured 3-tier escalation process to ensure your complaint is resolved at the appropriate level:
Level 1 — Customer Support Team
Contact: support@mybooktrip.shop or call +1 888 890-7165
Response Time: Acknowledgment within 24 hours. Resolution within 48–72 hours.
Scope: General service complaints, billing inquiries, refund requests, and service quality concerns.
How to submit: Email with subject line "Complaint — [Brief Description]" or call and request the complaints department.
Level 2 — Grievance Officer
Contact: Mr. David Thompson — grievance@mybooktrip.shop
Response Time: Acknowledgment within 2 business days. Resolution within 7–10 business days.
When to escalate: If your Level 1 complaint was not resolved satisfactorily, or if you have not received a response within the stated timeframe.
How to submit: Email with subject line "Grievance Escalation — [Your Name] — [Reference Number if applicable]". Include all previous correspondence.
Level 3 — External Regulatory Bodies
When to escalate: If your grievance remains unresolved after Level 2, or if you are dissatisfied with the Grievance Officer's decision.
You may contact the following external bodies:
- Federal Trade Commission (FTC): ftc.gov/complaint
- New Jersey Division of Consumer Affairs: njconsumeraffairs.gov
- Better Business Bureau (BBB): bbb.org/file-a-complaint
- Your state's consumer protection office
- Your bank or credit card company for billing disputes
How to File a Grievance
To help us process your grievance efficiently, please include the following information:
- Your full name and contact details (phone number and email)
- Date of the consultation session
- Amount charged (if applicable)
- A detailed description of your complaint or concern
- Any previous correspondence or reference numbers
- The resolution you are seeking
Complaint Tracking
Upon receiving your grievance:
- You will receive a unique reference number via email within 24 hours
- You may use this reference number to track the status of your complaint by emailing support@mybooktrip.shop with subject "Status Update — [Reference Number]"
- We maintain records of all complaints and their resolutions for a period of 12 months
Types of Grievances We Handle
- Service Quality: Complaints about the quality of consultancy advice received
- Billing Disputes: Unauthorized charges, duplicate charges, or fee disagreements
- Refund Requests: Disputes related to our $49.99 consultation fee refund
- Privacy Concerns: Issues related to personal data handling
- Misconduct: Reports of unprofessional behavior by our staff
- Website Issues: Technical problems or misleading information on our website
Our Commitments
- Every grievance will be acknowledged within the stated timeframe
- All complaints will be investigated fairly and impartially
- You will be kept informed of the progress of your complaint
- We will provide a clear, written resolution for every grievance
- We will take corrective action to prevent recurring issues
- We will not discriminate against or penalize any customer for filing a grievance
Changes to This Policy
We may update this Grievance Redressal Policy periodically. Changes are effective upon posting with an updated date.
Contact Us
- General Support: support@mybooktrip.shop
- Grievance Officer: grievance@mybooktrip.shop
- Phone: +1 888 890-7165
- Address: 608 Harvest Wy, Toms River, NJ 08755, USA
- Company: Universal Tickets LLC (EIN: 99-464-2268)