Refund Policy

Last Updated: May 16, 2026

This Refund Policy applies to the $49.99 consultation fee charged by MyBookTrip.shop, operated by Universal Tickets LLC.

1. Our Fee Structure

We charge a flat fee of $49.99 per consultation session. This fee:

• Is communicated to you before any charge is applied
• Covers the time and expertise of our travel consultants
• Is separate from any carrier fees or travel costs
• Will not be applied without your explicit consent

2. When You Are Eligible for a Full Refund ($49.99)

• Service Not Delivered: You paid but we could not connect you with a consultant due to our technical failure — full $49.99 refund
• Duplicate Charge: You were charged more than once for the same session — full refund of duplicate charge
• Cancellation Within 24 Hours: You cancel within 24 hours of payment and before any consultation has commenced — full $49.99 refund
• Service Materially Different: The consultation was materially different from what was described — full $49.99 refund

3. When Refunds Are Not Applicable

The $49.99 fee is non-refundable when:

• A consultation session was completed (regardless of carrier outcome)
• You are dissatisfied with your travel carrier's decision (beyond our control)
• You provided inaccurate information affecting the consultation
• You voluntarily ended the session before completion
• More than 7 days have passed since the charge

4. How to Request a Refund

Contact us within 7 days of your consultation:

• Email (recommended): support@mybooktrip.shop — Subject line: "Refund Request"
• Phone: +1 888 890-7165

Please provide:

• Your full name and contact number used
• Date of the consultation session
• Reason for the refund request
• Any transaction or reference number

5. Refund Processing Timeline

• Review period: 5–7 business days from request submission
• Approval notification: Via email within 7 business days
• Refund credit: 5–10 business days after approval (to original payment method)
• Total estimated time: 10–17 business days from request to credit

6. Chargebacks

Please contact us directly before initiating a chargeback with your bank. We resolve all legitimate refund requests promptly and fairly.

7. Escalation & External Dispute Resolution

If unsatisfied with our refund decision:

• Step 1: Request escalation to our Grievance Officer: Mr. David Thompson at grievance@mybooktrip.shop
• Step 2: Contact your state's consumer protection office
• Step 3: File a complaint with the FTC at ftc.gov/complaint
• Step 4: Contact your bank or credit card company

See our full Grievance Redressal Policy.

8. Changes to This Policy

We may update this policy at any time. Changes are effective upon posting.

9. Contact Us

• Phone: +1 888 890-7165 ($49.99/session)
• Email: support@mybooktrip.shop
• Grievance: grievance@mybooktrip.shop
• Address: 608 Harvest Wy, Toms River, NJ 08755, USA
• Company: Universal Tickets LLC (EIN: 99-464-2268)