Refund Policy

Last Updated: April 15, 2026

This Refund Policy applies to the consultancy service fees charged by MyBookTrip.shop ("we," "us," "our"). Please read this policy carefully before engaging our services.

1. Our Fee Structure

MyBookTrip.shop charges a consultancy service fee for providing expert travel advice, guidance, and problem-resolution assistance. This fee:

• Will be clearly communicated to you before any charge is applied.
• Covers the time and expertise of our travel consultants.
• Is separate from and independent of any costs, fees, or refunds associated with your actual travel booking or carrier.
• Varies based on the complexity and duration of the consultancy session.

2. When You Are Eligible for a Refund of Our Fee

You may be eligible for a full or partial refund of our consultancy fee in the following circumstances:

• Service Not Delivered: If you paid a fee but we were unable to connect you with a consultant or provide any consultancy service due to our technical failure or error.
• Duplicate Charge: If you were charged more than once for the same consultancy session due to a billing error.
• Cancellation Within Cooling-Off Period: If you cancel your request within 24 hours of payment and before any consultancy session has commenced.
• Significant Departure from Described Services: If the consultancy service provided was materially different from what was described to you prior to payment.

3. When Refunds Are Not Applicable

Our consultancy fee is generally non-refundable in the following situations:

• A consultancy session was completed, regardless of whether the outcome with your travel carrier was successful.
• You are dissatisfied with the decision made by your travel carrier — the carrier's decisions are beyond our control.
• You provided inaccurate or incomplete information that affected the consultancy outcome.
• You voluntarily ended the consultancy session before it was completed.
• More than 7 days have passed since the consultancy fee was charged.
• The refund request is based solely on your dissatisfaction with the outcome from the travel carrier, which is unrelated to our consultancy performance.

4. How to Request a Refund

To request a refund of our consultancy fee, please contact us within 7 days of the consultancy session:

• By Phone: +1-944-737-4898 (available 24/7)
• By Email: support@mybooktrip.shop

When requesting a refund, please provide:

• Your full name and contact number used for the consultation.
• The date of the consultancy session.
• A brief description of the reason for your refund request.
• Any relevant transaction or reference number if applicable.

5. Refund Processing

We will review your refund request within 5–7 business days. If approved, refunds will be processed to the original payment method used. Please allow an additional 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

6. Chargebacks

We encourage customers to contact us directly to resolve any billing disputes before initiating a chargeback with their bank or card provider. Unwarranted chargebacks that do not comply with this Refund Policy may result in the suspension of access to our services.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting to this page with the updated date. Your continued use of our services constitutes acceptance of the revised policy.

8. Contact Us

For any questions about this Refund Policy or to initiate a refund request, please reach out to us:

• Phone: +1-944-737-4898
• Email: support@mybooktrip.shop
• Website: mybooktrip.shop
• Address: 608 Harvest Way, Toms River, NJ 08755